Frequently Asked Questions

What is Softplay?

Soft play is a play area where infants and toddlers can have fun and parents can enjoy their event knowing their children are safe and free to explore while socializing and developing their gross motor skills.

What is the age policy?

In order for our play areas to be safe for infants and toddlers we have placed an age policy of 0-6 years old in the play area.

When can I make reservations?

Please keep in mind to make reservations at least 1 to 2 months in advance as we do book on first-come, first-serve basis. Late reservations will depend on availability.

Do you have a deposit fee?

Yes, we require a non-refundable deposit fee to reserve the date. The remaining balance must be paid 7 days before your event. Packages are subject to tax and delivery fee.

How long is the rental?

All rentals are up to 4 hours. Setup time does not count towards your rental time. Additional rental hours are available for $50/hr.

Do you charge a delivery fee?

All deliveries within 15 miles are included in any package. For deliveries outside of the 15 miles, there will be an additional charge of $2/mile.

How do I make my payment?

We accept payments via Zelle. Please let us know when sending payments. In memo add name and event date.

Do you have any rules for the play area?

Yes we do. Please see Rules page for more details.

Why no face paint?

As fun as face paint can be for the little ones, it's sadly not fun for our equipment. Face paint severely stains the vinyl on all of our equipment (soft play, ball pit, and bouncers) which can be claimed as damaged. It makes it impossible to clean off. If any equipment is damaged there will be a fee upon pick up. We strongly recommend to read over the contract at booking.